Shipping policy

Order Processing

• All orders are processed within 24 hours after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Methods & Delivery Time

• Standard shipping within Oman: 3–5 business days.

• International shipping: 7–14 business days, depending on destination and customs clearance.

• Delivery times are estimates and may vary due to courier delays, customs, or unforeseen circumstances.

Shipping Charges

• Shipping fees are calculated at checkout based on weight, destination, and courier service.

• Free shipping may be offered on promotional campaigns or minimum order thresholds, as announced on our store.

Tracking & Notifications

• Customers will receive a tracking number via email once the order has been dispatched.

• Updates on shipment status can be checked directly with the courier service.

Customs & Duties (International Orders)

• International customers are responsible for any customs duties, taxes, or import fees applicable in their country.

• Smellos is not liable for delays caused by customs clearance.

Lost or Damaged Packages

• If your package is lost or arrives damaged, please contact us immediately at support@smellos.net.

• We will assist in filing claims with the courier and arrange replacements where applicable.

Policy Updates Smellos reserves the right to update or modify this Shipping Policy at any time. Changes will be reflected on this page.